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Experience in high-end customer service positions is desirable. Background in the hospitality industry is preferred. Cassie Damewood has been a writer and editor since She writes about food and cooking for various websites, including My Great Recipes, and serves as the copy editor for "Food Loves Beer" magazine.
Damewood completed a Bachelor of Arts in English with an emphasis in creative writing at Miami University. Video of the Day.
Brought to you by Sapling. She makes VIP clients feel welcomed and comfortable, leading to the client taking more interest in the organization. She is required to improve on customer satisfaction.
She is the first contact the client makes with the organization; therefore, she is expected to greet them warmly as they come in and also to escort them to the specific department of the organization where they want to visit.
If she works in a restaurant, the hostess is expected to lead the VIP customers to their tables and also make the menu available to them. She will introduce the clients to the servers.
The VIP hostess work description also entails hearing and managing all complaints clients may have regarding the services offered by the organization; such responsibility falls more on her shoulders, especially if the manager is unavailable.
Simply put, she should see to it that customer, who are VIP, are given highly impressive service experience. Her duties also include coordinating and supervising all activities of personnel working at the dining room.
Other tasks and responsibilities that make up her job description include scheduling duties, managing dining reservations, and arranging parties in the event any of the clients have special occasions.
Even with the possibility of losing thousands of dollars, these guests want to be valued at the casino and treated like a VIP. The position of a casino host is an important one.
A casino host is fundamental to the hotel because of the customer service they give to guests to entice them to return for additional visits.
A casino host is expected to present the premier level of guest service by welcoming all casino guests individually and nicely with an optimistic, amiable, and cheery temperament.
Duties and responsibilities of a casino host includes answering all guest queries as well as those of team members, offering solutions of customer complaints, and taking care of all appropriate internal controls and reporting necessities.
A casino host also has to be a familiar with all marketing activities and all day-to-day dealings. A casino host also has to maintain inventory of casino supplies, provide information and explain to casino guests the property amenities and marketing programs, and Players Club benefits.
A casino host also assists in the enhancement and execution of special promotions and events. A casino host is responsible for expanding and executing new promotions, sustaining player accounts, recording player information into the casino database, and participating in staff meetings.